Find out what website hosting providers mean when they say "phone support".
You'll find plenty of shared web hosting companies on the market, still most of them are resellers that have restricted resources, especially when it comes to support. One way to distinguish them is the option to contact the company over the phone. The type of support that you will get via this way of communication will vary based on the service provider - some provide experienced phone support, while others offer basic and customer support only because some issues are more time-consuming and it is much easier to be resolved with a support ticket, particularly when the situation needs to be escalated. Nonetheless, it's good to find that you can reach your web hosting supplier because there are lots of small issues that can be resolved efficiently and timely with a telephone call, not mentioning that you are able to get more information for the services before you become a client.
Phone Support in Shared Web Hosting
Because we have live phone support 14 hours per day, you are able to call us and talk with our customer support agents to learn more about the Linux shared web hosting
that we supply and ensure that our servers match the system requirements for your web sites before buying anything. For your benefit, we now have phone numbers on 3 continents so you'll be able to call the one closer to you - in the United States of America, the UK or Australia. If you are already an existing customer, you will be able to give us a call about general and billing matters, and even about some technical ones. If the issue is strictly technical or it can take longer time to investigate, you will have to go through our ticketing system, which will enable both you and our technical support crew to monitor the info given by each side.
Phone Support in Semi-dedicated Hosting
We offer live phone support 14 hrs a day as part of the support services for each and every semi-dedicated server
plan that we supply. Due to the fact that some issues are more difficult and time-consuming, you may have to open a support ticket in case you come across such a problem, still for any billing, general or small-scale tech issues you can always give us a call and we'll assist you right away in order to save you the time you will have to spend on opening a support ticket. Even if you don't have an account yet, you'll be able to find out if you can host your sites on our high-tech cloud platform or you'll be able to receive any other general info about our semi-dedicated solutions. We have local numbers in the USA, Great Britain and Australia plus a worldwide number, therefore you are able to call the one that is closer to your region.